1. Return –
At this time, FARMAR does not have a return policy. However, if you receive a damaged product, we will provide a replacement without requiring you to return the plant.
2. Refund – Refunds are only applicable for damaged or dead plants. Here is the procedure for replacement or refund: (a) Please send photos of the damaged plants to “office@farmar.trade” from your registered email address. The photos must clearly show the plant name, damaged parts, and FARMAR stickers in a single photo. Please note that torn leaves, dead flowers, and withered leaves do not qualify for replacement. It is important to share the images within 24 hours of delivery. (b) If you are unable to capture all three details in one photo as mentioned in 2(a), you must send us a video that captures all the necessary details (not exceeding 20 seconds). After reviewing the videos and photos, the FARMAR team will determine if the case qualifies for a refund or replacement. Our priority is to provide a replacement. If you receive a replacement that is damaged or dried again, we will proceed with the refund process. Refunds may take up to 5 working days to reflect in the customer’s account. For payments made through UPI, the refund amount will be credited to the default account linked to your UPI ID.
3. Cancellation – Customers have the option to cancel their order before dispatch by sending an email to “office@farmar.trade” (excluding Sundays and Holidays).